All of our courses are completely adaptable and can be changed to suit your company. Thus the course alongside are merely the standard details which are normally used as a starting point.

2KO International

Basic Business Behaviour Training Course

The Basic Business Behaviour course is offered as a one day course (Introduction) or as a three day course (Standard).

Course Outline of the 3 day course

• Just what is it like being in business

• How to enter a business building, with confidence

• How to greet a customer in your office (even if it is not your job)

• Business is a team game

• The golden rules of answering a telephone

• What image is expected of a businessman or businesswoman

• Dressing for business

• Behaviour in various office situations such as:
  
  in the tea room / canteen
  in reception
  in the boardroom
  in an open plan office
  in your own office

• Appropriate behaviour at lunch meetings

• How to attend presentations

• Asking the right questions

• Getting to know your rights

• Sexual harassment and innuendo

• Getting on with your boss

• Getting on with your colleagues

• Addressing grievances

• Telephone etiquette

• Email etiquette

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